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How do I get Sense?

There are two ways to access the Sense Home app: by purchasing the Sense Home Energy Monitor or through a Sense-enabled electric Smart Meter, available in select locations via partnerships with electricity providers.

How does Sense work?

Sense uses an iOS and Android app that analyzes your home’s electrical currents over a million times per second, providing real-time insights into energy consumption and identifying specific appliances based on their unique electrical signatures.

When will Sense-enabled Smart Meters be available in my area?

As of July 2024, the Sense Home app is primarily available through the purchase of the Sense Home Energy Monitor. Deployment of Sense-enabled Smart Meters is ongoing, with initial partnerships starting in specific regions.

How does Sense ensure the security of my data?

Sense employs multiple security measures, including AES 128-bit encryption and TLS/SSL for data transmission, and stores data on secure Amazon Web Services (AWS) cloud servers. Access to sensitive data is strictly controlled.

Is Sense free if I have a new Smart Meter?

Yes, if your electricity provider has partnered with Sense, you can use the Sense Home app for free without any subscription fees, as long as you have a compatible Smart Meter installed.

Q: How often does Sense experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Sense outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.